FREQUENTLY ASKED QUESTIONS
Everything you need to know
WHAT IS YOUR TURN AROUND TIME FOR NEW ORDERS?
All our products are handmade with an obsessive amount of love and attention to detail, by a very small team and as a result our turn around time is a little longer. We will try our best to get your order to you as soon as we can but we ask that you plan for a turn around time of between 5 and 7 business days, excluding shipping.
Please note that Christmas and Easter orders come with a turn around time of between 2 and 3 weeks. I will however dispatch these orders as soon as they're ready.
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We make use of Fastway Couriers and Christmas orders normally gets shipped on either a Monday or on a Friday. You will receive tracking details as soon as it becomes available.
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Please email us with any special requests or rush orders and we will do our best to assist.
DO YOU OFFER BULK ORDERS?
We certainly do! We have supplied corporate clients, hotels and even schools, so please feel free to email us with special requests.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment via eft or YOKO instant payment only.
Instant EFT orders via YOKO are confirmed instantly.
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If you'd prefer to do a manual EFT payment, please email your order to magic@morgzandtink.com and we will gladly assist.
Please note that manual payments have a turnaround time of 5 hours for you to make payment after you received your invoice and to forward your POP to us.
Your order will only be processed and packed once the funds are reflecting in our account.
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Should we not receive your POP within 5 hours, your order will automatically be released and any stock that we might've been holding will be placed back in our online store.
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Please note that no products will be kept aside and that your order will only be secured once payment have been received.
RETURN POLICY?
It is your responsibility to make sure that all names, addressed and other details submitted is correct. Please note that there will be a charge should you request changes to be made once we've started with your order.